ABYSS BOOKING TERMS & CONDITIONS AND GENERAL RULES

The contract as stipulated between you and Abyss Fuerteventura

All prices are listed in Euros and are per person. Dive packages for an individual and cannot be shared.

Abyss Fuerteventura reserve the rights to change the prices without further notice due to changes in local taxes, governmental fees etc. Your booking is still valid at the original price where you have booked and paid in advance.

It is your responsibility to ensure that you fulfill the necessary prerequisites to participate in the Scuba Diving activities you have booked, in accordance with your certification level and your logged dives.

Please note that:

  • All students booking Dive Courses must meet the course pre-requisites prior to booking the course
  • All divers must hold a regular internationally recognized Scuba Diving certification. The certification card must be shown at the Dive Centre upon arrival.
  • On arrival at the dive center you will be asked to fill a “medical disclaimer” form (which can also be downloaded from the home page of our site or click here). Please note that if any questions have been marked with “yes” on the medical form you will need to visit a GP to obtain a signed clearance to dive certificate. If you will fail to present the medical form signed by your doctor, you will not be able to participate in diving activities or scuba courses. Refund of your payment will be done with 10% cancellation fee of your online booking.

CANCELLATION OF PREBOOKED DIVES OR COURSES

No refund will be considered due in cases where you decide to interrupt your pre-booked scuba diving without a serious and verified reason which doesn’t allow you use your pre-booked services.

Cancellation Policy:

Scuba diving/courses:

If any course or diving activity is canceled before the 48 hours’ notice required then the deposit will be refunded minus an admin fee and any bank charges

If any course or diving activity is canceled with less than the 48 hours’ notice required then the deposit will be non-refundable and alternative dates offered.

Cancellation upon Diver’s decision:

If you need to change your booking, we will do our best to facilitate the changes with reasonable prior notice (at least 48 hours’ notice). In cases of a “no show”, by anyone in your booking due to “unforeseen circumstances” (any circumstance which is not foreseeable in any way and not known beforehand by the users for example illness), we will do our best to facilitate an alternative date within your dates of your trip.

If you need to cancel your booking before arrival, inform us by email to info@abyssfuerteventura.com with explanation. We will proceed with a refund of your payment with deduction of cancellation fees and bank fees occurred by us.

Cancelation must be no later than 48 hours before the beginning of your scuba diving activities, any information about flight schedule changes, which could result in a change of planning in your pre-booked activities need to be sent to info@abyssfuerteventura.com as soon as possible.

Cancellation upon Diving Centre’s decision:

In such cases where it is impossible for Abyss Fuerteventura to provide pre-booked services because of “unforeseen circumstances” (any circumstance or situation which are beyond our control, such as bad weather conditions, equipment failure, strikes, wars, terrorism, power cuts, industrial disputes etc.), or in case the Diving Centre doesn’t provide the trip because the minimum number of participants has not been reached, the Diving Centre will:

  • Provide an alternative and equivalent service as per price and characteristics, if available;
  • A complete refund of the total amount.

GENERAL RULES

Abyss Fuerteventura strongly recommends, for your safety and your enjoyment, a refresher dive / Scuba Review to be taken at the beginning of your diving holiday Whatever the diving certification you hold, in the event you haven’t been diving for at least 6 months you will be requested to take a refresher dive / Scuba Review or PADI Re-activate, which will help you in gaining back confidence with diving and diving equipment.

Having Diving Insurance is Obligatory. Copy of diving insurance & policy number should be presented at the dive center upon arrival, if you don’t hold diving insurance we can supply it at a daily rate.

WEATHER FORECAST

In case of adverse weather/sea conditions or in the case of existing dangers which leads to the cancellation of activities, we are not responsible for the interruption of you scuba diving activities. We will try our best to cause the minimum disruption in case of such events, or make more appropriate arrangements where possible

GENERAL BEHAVIOUR

In case any event suggests that your behavior is not respectful of the diving center rules or damaging other’s people fun, we reserve the right to refuse your booked services or terminate your dive activitys. In this case we will not consider any refund as due.

ENVIRONMENTAL PRESERVATION

We reserve the right to refuse or interrupt at any time, your scuba diving activities in event that you do not respect the environment or the diving rules set by us and  the local authorities.

LOCAL AREA COLLECTION 

Our offer of local area collection is limited to the area or Corralejo .. any other areas within Fuerteventura will incur a collection charge.

DATA PROTECTION (GDPR)

We use cookies to personalise content, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

You have the right to ask us to remove your data or amaned any data we may hold on you by emailing Info@abyssfuerteventura.com 

If you would like to know more about Data Protection and the implementation of GDPR then have a look at the ICO web site HERE 

COMPLAINTS

If you have, during your time with Abyss Fuerteventura, any complaint, we suggest you raise the issue as soon as possible, to the manager of the Diving Centre on site, in order to let him/her find a solution as quickly and efficiently as possible. If the issue remains unsettled during your course/diving activity, we invite you to send a written complaint to the Abyss Fuerteventura Management info@abyssfuerteventura.com  within 10 days from your holiday’s end. We will answer you within 5 working days by email .